Comprehensive Customer Support

Your monthly bill is generated on the same date each month when you first activated your service. Payment is due within 14 days of the bill date. We accept credit cards, debit cards, PayNow, GIRO, and payments at AXS stations.

Log into your account on our website or mobile app to view real-time usage, download bills, and manage your account. You'll receive email notifications when your bill is ready, and you can set up usage alerts to avoid overages.

Yes, you can upgrade or downgrade your plan at any time with no change fees. Changes will take effect on your next billing cycle. You can change your plan through your online account, mobile app, or by contacting customer service.

First, check if you've exceeded your high-speed data allowance in your account dashboard. Try restarting your device, moving to a different location, or switching airplane mode on and off. If issues persist, run our network diagnostic tool or contact technical support.

Go to Settings > Mobile Hotspot (Android) or Settings > Personal Hotspot (iOS). Turn on the hotspot feature and set a secure password. Other devices can then connect using your network name and password. Note that hotspot usage counts towards your data allowance.

Check your signal strength and move to an area with better coverage. Restart your device and ensure your software is up to date. Clear your phone's cache and check for any interfering apps. If the problem continues, there may be a network issue in your area.

International roaming is included in Premium and Unlimited plans. For Basic plans, you can add roaming for S$15/month. Activate it through your account dashboard or by calling customer service at least 24 hours before you travel.

Roaming rates vary by country and plan. Premium and Unlimited plans include generous roaming allowances in 50+ countries. We offer competitive rates for calls, SMS, and data usage. Check our roaming calculator for specific rates to your destination.

Yes! Premium and Unlimited plans include roaming data allowances. You can use your regular data while traveling in covered countries without additional charges, subject to fair usage policies. Basic plan users can purchase roaming data packages.

Click "Forgot Password" on the login page and enter your email address. You'll receive a password reset link within minutes. For security, the link expires after 24 hours. If you don't receive the email, check your spam folder or contact support.

Log into your account dashboard and go to "Profile Settings" to update your contact information, address, and preferences. Some changes may require identity verification for security purposes. Changes take effect immediately.

Yes, you can temporarily suspend your service for up to 6 months. During suspension, you'll pay a reduced monthly fee to keep your number reserved. All services will be restored when you reactivate. Contact customer service to arrange suspension.