Privacy Policy

1. Overview

Gorilla Mobile Singapore Pte Ltd ("Gorilla Mobile," "we," "us," or "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile services.

This policy applies to all users of our services and complies with Singapore's Personal Data Protection Act (PDPA) and other applicable privacy laws.

2. Information We Collect

Personal Information

We collect information that identifies you personally, including:

• Name, address, and contact details
• Identity verification documents (NRIC, passport)
• Payment and billing information
• Account credentials and preferences

Service Usage Data

We automatically collect information about your use of our services:

• Call records (numbers, duration, time)
• SMS and MMS metadata
• Data usage and browsing patterns
• Location information (when necessary for service provision)
• Device information and network data

Technical Information

We collect technical data to maintain and improve our services:

• IP addresses and device identifiers
• Network performance metrics
• Error logs and diagnostic information
• Website and app usage analytics

3. How We Use Information

Service Provision

• Providing and maintaining mobile services
• Processing payments and billing
• Customer support and technical assistance
• Network optimization and troubleshooting

Legal and Regulatory Compliance

• Complying with telecommunications regulations
• Fraud prevention and security monitoring
• Law enforcement cooperation when required
• Regulatory reporting and audits

Business Operations

• Service improvement and development
• Marketing and promotional communications (with consent)
• Analytics and business intelligence
• Risk management and quality assurance

4. Information Sharing

We may share your information in the following circumstances:

Service Providers

We share data with trusted third parties who help us provide services:

• Network infrastructure providers
• Payment processors and billing systems
• Customer support platforms
• Cloud storage and computing services

Legal Requirements

We may disclose information when required by law:

• Court orders and legal processes
• Law enforcement investigations
• Regulatory compliance requirements
• Emergency situations involving safety

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Data Security

We implement comprehensive security measures to protect your information:

Technical Safeguards

• Encryption of data in transit and at rest
• Secure network infrastructure and firewalls
• Regular security assessments and updates
• Access controls and authentication systems

Organizational Measures

• Employee training on data protection
• Strict access controls and need-to-know basis
• Regular security audits and compliance reviews
• Incident response and breach notification procedures

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but will notify you of any significant breaches as required by law.

6. Data Retention

We retain your information for different periods based on the type of data and legal requirements:

Account Information

Personal and account data is retained for the duration of your service plus 7 years for regulatory compliance.

Usage Records

Call records, SMS logs, and data usage information are retained for 12 months as required by telecommunications regulations.

Billing Data

Payment and billing information is retained for 7 years for accounting and tax purposes.

Marketing Data

Marketing preferences and communications are retained until you withdraw consent or close your account.

7. Your Rights

Under Singapore's PDPA and other applicable laws, you have the following rights:

Access Rights

• Request access to your personal data
• Obtain copies of information we hold about you
• Understand how your data is being used

Correction Rights

• Request correction of inaccurate information
• Update your personal details
• Ensure data accuracy and completeness

Withdrawal of Consent

• Withdraw consent for marketing communications
• Opt out of non-essential data processing
• Limit use of your information where legally permissible

To exercise these rights, please contact our Data Protection Officer using the details provided below.

8. Cookies & Tracking

Our website and mobile app use cookies and similar technologies:

Essential Cookies

Required for basic website functionality, account access, and security.

Analytics Cookies

Help us understand how users interact with our services to improve performance.

Marketing Cookies

Used to deliver relevant advertisements and measure campaign effectiveness (with your consent).

You can manage cookie preferences through your browser settings or our cookie preference center.

9. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from minors without parental consent.

If you are under 18, please ensure you have parental permission before using our services. Parents can contact us to review, modify, or delete their child's information.

10. Policy Changes

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.

Material changes will be communicated through:

• Email notifications to registered users
• Prominent notices on our website
• SMS notifications for significant changes

Continued use of our services after changes indicates acceptance of the updated policy.

11. Contact Us

For questions about this Privacy Policy or to exercise your rights, please contact us: