Submit existing Telco Bills to find out your Bill Difference Rewards

Port-in mobile number to Gorilla Switch25

Activate SIM card & get up to $50 in your PayNow account

Just want a new number?

To Sign Up for a new SIM without porting-in, please use our Mobile app link to register.

Download App

This is the Future

SwitchBack Unused Data

Using our proprietary SwitchBack feature, we allow you to fully utilize your unused mobile data to offset future bills, redeem for other mobile services or simply share it with your co-workers and friends.


Our service-on-demand model offer users fairness and a modular way of using and paying for mobile services. Move beyond customization or “flexible subscriptions”. Service-on-demand is the new normal. Pay only what you use when you use it.

Choose Smart Solutions. Choose Gorilla.

Frequently Asked Questions

  1. What’s the difference between Gorilla Mobile and my current telco?

    Gorilla is the next-generation telco, with a full suite of digital smart solutions for today’s global workforce. Our service-on-demand model and unique SwitchBack feature, powered by Blockchain, provides an unprecedented cutting-edge user experience.

  2. Why I should sign up for Gorilla’s Switch25 Mobile Plan?

    Gorilla Switch25 offers a full suite of smart mobile communication services for businesses and PMETs of today. Check out our Compare Plans Page for more information.

  3. What is Gorilla Service on Demand?

    Gorilla’s Service-On-Demand model offers our users 24/7 access to a full suite of services without additional subscription fees or activation charges. Services are simply always available.

    Move beyond customization or “flexible subscriptions”; pay only for what you use, when you use it.

  4. What is Gorilla SwitchBack?

    Pay only for what you need on your mobile plans, not what you think you might need.

    With SwitchBack, use your unused data to offset your bills, redeem other mobile services or simply share it with your co-workers and team members.

  1. When is the Gorilla Prelaunch #Rethink campaign?

    The Prelaunch #Rethink campaign is from 18 June to 18 August 2021. This duration may be subject to change.

  2. How many numbers can I port-in during the Prelaunch campaign??

    Each individual is entitled to a maximum of 5 port-ins or new numbers connected to them

  3. I cannot port in my mobile number now. Can I sign up for a new number during the Prelaunch Campaign?

    You may sign up for new mobile numbers and Lucky numbers from Gorilla. However, Bill Difference Rewards only apply to porting mobile numbers from another telco.

  4. Can I help my friends/family port-in their phone numbers?

    Please ensure that the request is made with their consent, name and NRIC, together with their phone bill displaying their name and number in full.

  5. How long does it take for me to get my SIM card?

    During our Prelaunch campaign, SIM cards are sent out by normal mail.

  6. How much is the SIM card delivery?

    SIM card delivery fees are waived for the Pre-Launch campaign.

  7. Does Gorilla offer any self collection of SIM card?

    We are not able to offer any self collection of SIM cards due to the current Safe Distancing Measures.

  8. Does Gorilla offer e-SIM cards?

    Only physical SIM cards are available for the Prelaunch. Please join our mailing list to stay updated.

  1. What is a Bill Difference Reward?

    This is the price difference between your old mobile plan and your new $25 Gorilla Switch 25 plan. (eg. $75 old plan -$25 Gorilla plan = $50 Bill Difference Reward). The maximum reward per mobile number is $50.

  2. How do I get a Bill Difference Reward?

    Participants must successfully fulfill all of the below conditions to be eligible for rewards:

    • 2.1 Sign-up on the Gorilla Mobile #Rethink campaign page
    • 2.2 Upload a valid recent (last 6 months) Singapore postpaid mobile phone bill
    • 2.3 Complete registration and SIM activation on the Gorilla Mobile app
    • 2.4 Complete a number port-in from their existing telco to Gorilla Mobile
  3. Are there any extra purchases I am agreeing to when getting the Bill Difference Reward?

    There are no extra purchases required. However, participants who have received #rethink rewards will be subject to a 3 months No-Cancellation commitment

  4. How many times can I receive the Bill Difference Rewards?

    Each individual customer is entitled to 5 Bill Difference Rewards as the maximum port-in allowed is 5 mobile numbers.

  5. Is there any maximum or minimum reward?

    The maximum reward you can get is $50, with there being no minimum reward.

  6. What if my bill is already cheaper than Gorilla? Do I still get rewards?

    Yes, you can still get a Bill Difference Reward. If your bill is less than $25, the price of Gorilla’s basic plan, you will get a flat Bill Difference Reward of $10

  7. I do not use PayNow, will I still be able to get my Bill Difference Reward?

    Bill Difference Rewards are credited via PayNow or given as Vouchers. Please indicate your preference while registering.

  8. I need more than 50 lines for my company, where do I sign up?

    Please submit a request for a Corporate Account under the “For Businesses” page of our website. Our sales team will provide more details.

  9. Are Corporate Accounts eligible for Bill Difference Rewards?

    All Corporate Accounts are eligible for Bill Difference Rewards. Please email us for more details.

  1. Am I able to track the delivery status of my SIM card?

    Our SIM delivery is being done via normal postage, so we will not be able to provide tracking services. You will receive a confirmation email when your SIM has been sent for delivery

  2. What should I do if my tracking code is invalid or my delivery is lost in transit?

    Please contact us at, we will assist you as soon as we can!

  3. What SIM size is ideal for me?

    Our SIM cards can be adjusted to fit all common phone models, just adjust your SIM to the size you need when you receive it.

  4. Can I authorize someone to receive my ordered SIM card on my behalf?

    Our partners offer doorstep delivery, so there’s no need to authorize anyone! Your SIM card will be smoothly delivered even if you are out.

  5. Am I able to change my delivery address after I placed the order?

    Please contact us at and we will do what we can. Changes to delivery addresses must be done before 5pm on the day you request the SIM.

  6. I missed the delivery! What should I do?

    Please contact us at, we will assist you as soon as we can!

  7. The SIM card I received doesn’t work, what do I do?

    Please contact us at, we will assist you as soon as we can!

  1. Can I port-in my mobile share line/sub line too?

    Yes you can. However, please do find out your existing telco’s policy on share/sub lines.

  2. Can I port-in my prepaid phone number?

    Currently we do not support port-ins from prepaid numbers.

  3. I am currently on contract with a Telco, can I port to Gorilla Mobile later?

    Yes you can. However, please take into account the contractual obligations and fees with your existing telco. Alternatively, you can leave your details in our database and we may still offer you other attractive rewards.

  4. My phone doesnt work after porting in my number, what can I do?

    Your number is currently in the process of being ported to Gorilla Mobile! With the SIM card we’ve delivered to you, you can receive and make calls on a temporary number until the porting is complete.

  5. How long will the porting of phone numbers take?

    The speed of number porting is dependent on your current telco, and can take between 1 - 5 business days. In the meantime, Gorilla will provide a temporary number with the SIM card delivered to you.

  6. Can I transfer my mobile number to other telcos in the future?

    Yes you can! However, please note that receiving #rethink campaign rewards, such as your bill difference, will require you to commit to Gorilla for a 90 day period.

Campaign Terms & Conditions

View Full Terms & Conditions Here